The Riu Hotel Zanzibar features spacious rooms with comfy beds with a socket near the bed, a closet, an alarm clock, a sofa, a desk, a seating area, a telephone, a flat-screen TV with satellite channels, and a private bathroom that features a toilet, shower or bath facility, bathrobe, hairdryer, towels, and free toiletries. The hotel offers a private beach area, terrace, and balcony views of the beachfront location, garden, and outdoor swimming pool.

The entertainment activities include aerobics, live music and performances, live sports broadcasting, evening entertainment including on-site water sports facilities, canoeing, and additional charges may apply for snorkeling and diving off-site.

The rooms are well-maintained and have a snack bar, fruits, minibar, tea/coffee maker, an electric kettle, luggage storage, and free Wi-Fi services. The services may include a tour desk, currency exchange services daily housekeeping, and 24-hour front desk help, while dry cleaning, laundry, and ironing services may require an extra fee. With a safety deposit box and adult-only entertainment facilities, the hotel offers soundproof rooms with parquet floors, laptop safe, non-smoking rooms, and wake-up service.

The Hotel Riu Palace Zanzibar offers fitness classes, massage chairs, steam rooms, spa lounges, spa facilities, sauna, sun loungers, beauty services, Hammam, hot tub/ Jacuzzi, solarium, sauna, fitness center, spa and wellness center, heated pool, salt-water pool, pool bar, pool towels, and features a friendly staff that speaks and understand English and Swahili.